Marketplace Guidelines 



What happens when a product has been sold?

After payment Creator Seller and User Buyer will receive a message by email from eiDesign, with the order confirmation and information as well as the details of the Seller Creator and the user who makes the purchase.


Where can I view my orders?

Menu Dashboard / Orders, on this page you can manage your orders 



What should I do when a sale has been made?

1. Prepare your product and manage with your company the shipment to the address of the Buyer User on date you have indicated in the shipping conditions of your product.

2. VERY IMPORTANT: Update the status of your orders

Menu Dashboard / Orders; choose the order, click on it to update its status. In this way user buyer can track in real time his order status.

  • Processing; activate this status while you are preparing the product and shipment.
  • Pause; turn it on only if preparation and shipping have been blocked for some reason.
  • Completed; Activate this option when the shipment has been completed.
  • Refunded; play this status option if buyer user has requested you a refund.



3. SEND TRACKING NUMBER to your user buyer. You can send directly notifications and documents to your buyer when you want. 



What happens if a product is out of stock?

In the event that a product for sale has been sold out and has not been previously marked, you must return the amount paid by the User buyer, unless the User expressly requests confirmation of the order at a later time. In this case, inform him duly about the calendar on which date you could request the product.



eiDesign through PAYPAL, every 30 (thirty) days will settle in your associated PAYPAL checking account, the amount that constitute the result of sales you have made, deducting 15% of the total withheld by eiDesign, in part by way of global coverage of the administrative management costs of the Paypal Service and partly as consideration for the Intermediation Service performed.

All payments are managed autonomously by Paypal, a third party service; eiDesign does not collect payment data, such as credit card numbers; You only receive a notification once the payment has been made.



Any complaint related to a Transaction completed through the Platform should be sent exclusively to the Selling Creator.

As previously anticipated, eiDesign is not part of the contract, it is necessary to contact the other party for all requests for information, complaints and refunds.

Buyer Users, if they are consumers, are reminded of the rights provided in their exclusive interest by the Consumer Law (Legislative Decree n. 206 of 06 September 2005).

However, the Platform remains accessible for any eventuality in the email address.



In the case of a request by the Buyer User for a refund of the cost of a Product, the Seller Creator within 3 days after receiving the User’s refund request, must notify eiDesign in writing, the request and the decision that the refund is available in favor of the buyer User, indicating the amount of the refund; eiDesign, within 3 successive days will reimburse the amount to the User.


How should I communicate a request refound to eiDesign?

The Seller Creator will be able to communicate to eiDesign through its Menu Dashboard / Orders, selecting the order number and clicking the “Refund Request” icon, or another option send us a notification.